Refund policy

At Lumilira, each piece is made-to-order and often personalized. Normally, such items are not eligible for returns — but we want you to feel confident shopping with us. That’s why we offer a simple guarantee: if your product doesn’t live up to your expectations, you may return it within 30 days of delivery for a full refund.

Returns & Refunds

We accept returns for any reason, including change of mind. To qualify, items must be returned in their original condition and packaging. Once received, refunds will be issued to your original payment method within 5–7 business days.

Damaged or Defective Items

If your order arrives damaged, broken, or incorrect, we’ll make it right.

Please email us at info (at) lumilira.com within 7 days of delivery and include:

• A photo of the item

• A brief description of the issue

• Your order number

Once verified, we’ll ship a replacement item at no additional cost.

Lost Packages

If your package shows no tracking updates for more than 7 business days, or is marked delivered but not received, please contact us. We’ll work with the carrier and provide a suitable solution, which may include a replacement or refund.

Questions

Email us anytime at info (at) lumilira.com — we’re always happy to help.