Refund policy

Refund Policy

At Lumilira, each piece is made-to-order specifically for you. To ensure clarity and comply with international consumer laws, our return policies vary based on your location and the type of item you ordered.

Returns & Refunds: OUTSIDE THE EU (including USA)

All sales are final. We do not accept returns or exchanges for items shipped outside the European Union.

Returns & Refunds: IN THE EU

We gladly accept returns for standard, non-engraved items within 14 days of delivery. Buyers are responsible for return shipping costs to our office in Estonia. 

PLEASE NOTE: If you choose to add a custom back engraving, your item is custom-made specifically for you. According to EU consumer protection laws, personalized items are strictly exempt from returns, exchanges, or refunds unless they arrive damaged or defective.

Damaged or Defective Items

If your order arrives damaged, broken, or incorrect, we’ll make it right. Please email us at info (at) lumilira.com within 7 days of delivery and include:

  • A photo of the item

  • A brief description of the issue

  • Your order number

Once verified, we’ll ship a replacement item at no additional cost.

Lost Packages

If your package shows no tracking updates for more than 7 business days, or is marked delivered but not received, please contact us. We’ll work with the carrier and provide a suitable solution, which may include a replacement or refund.

Questions Email us anytime at info (at) lumilira.com — we’re always happy to help.